Finally, Sony has given in and addressed a specific criticism many have had of the PlayStation store. They’ve now revised a feature, which should make it much easier for everyone to get their hard-earned money back in the future – specifically the refund process.
PlayStation: Want Your Money Back? Sony Makes It This Easy Now
For years, players have been demanding that the refund process in the PlayStation Store be simplified. Sony has now complied, and at the same time has taken a big step towards transparency with its paying customers, who can also enjoy improved user-friendliness. You can now find the way to a refund through the transaction history of your account. If you are using the app, simply open the menu in the upper right corner and select the appropriate option.
Now you simply tap on the purchase you want to reverse. If you prefer to use the website, the procedure is practically the same, but you may be asked to log in again. Either way, the annoying support bot, which previously made your life unnecessarily difficult in such cases, is a thing of the past and will no longer bother you.
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Some Things Stay Unchanged
However, the rules for undoing purchases still stay the same, meaning you have 14 days to request a refund. If you have already downloaded, installed, or even streamed the purchased content on your PlayStation, these are excluded from the refunds. Of course, only as long as these are not faulty versions or other technically flawed products. In that case, Sony will still grant you the option of requesting a refund afterward. The money should then be in your account within ten days if approved.
If any problems arise, the classic way through Sony support is still open to you, where contacting the manufacturer should help you if you need. The changes build on the commitment to enhanced user-friendliness that has been a core focus since the launch of the PlayStation 5.
Sources: Sony / PlayStation
This article was translated with the help of AI and carefully reviewed by our editorial team.